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Chua, D K H, Li, D Z and Chan, W T (2001) Case-Based Reasoning Approach in Bid Decision Making. Journal of Construction Engineering and Management, 127(01), 35–45.
El-Rayes, K and Moselhi, O (2001) Optimizing Resource Utilization for Repetitive Construction Projects. Journal of Construction Engineering and Management, 127(01), 18–27.
Gambatese, J A and James, D E (2001) Dust Suppression Using Truck-Mounted Water Spray System. Journal of Construction Engineering and Management, 127(01), 53–59.
Jaafari, A, Manivong, K K and Chaaya, M (2001) VIRCON: Interactive System for Teaching Construction Management. Journal of Construction Engineering and Management, 127(01), 66–75.
Jaselskis, E J, Han, H C, Grigas, J, Tan, L and Fahrion, D (2001) Status of Roller Mountable Microwave Asphalt Pavement Density Sensor. Journal of Construction Engineering and Management, 127(01), 46–52.
Peña-Mora, F and Li, M (2001) Dynamic Planning and Control Methodology for Design/Build Fast-Track Construction Projects. Journal of Construction Engineering and Management, 127(01), 1–17.
Senouci, A B and Adeli, H (2001) Resource Scheduling Using Neural Dynamics Model of Adeli and Park. Journal of Construction Engineering and Management, 127(01), 28–34.
Shen, L Y, Wu, G W C and Ng, C S K (2001) Risk Assessment for Construction Joint Ventures in China. Journal of Construction Engineering and Management, 127(01), 76–81.
Shi, J J, Cheung, S O and Arditi, D (2001) Construction Delay Computation Method. Journal of Construction Engineering and Management, 127(01), 60–65.
Torbica, & M and Stroh, R C (2001) Customer Satisfaction in Home Building. Journal of Construction Engineering and Management, 127(01), 82–86.
- Type: Journal Article
- Keywords:
- ISBN/ISSN: 0733-9364
- URL: https://doi.org/10.1061/(ASCE)0733-9364(2001)127:1(82)
- Abstract:
To successfully compete in the long term, a company must be sure current customers are satisfied. Providing superior quality and keeping customers satisfied are rapidly becoming the ways companies differentiate themselves from competitors. This study examines empirically home builders' performance as measured by the degree of home buyers' satisfaction. Sixteen Florida-based home builders agreed to participate in the study and to allow contact with their recent home buyers. Nearly 300 of these home buyers provided valuable input to the study. A model was proposed, describing home-buyer satisfaction as a three-dimensional composite of satisfaction with house design, house quality, and service. All three dimensions were found to be significant predictors of overall home-buyer satisfaction. Service emerged as the most important component in shaping the overall satisfaction. However, service was the area in which home builders demonstrated the poorest performance. The study results suggest that service deserves the most attention. It can have a far-reaching positive influence on home-buyer satisfaction.